• Quality, in a professional context, refers to the degree of excellence or superiority in a product, service, or process.
• It encompasses various aspects such as reliability, durability, performance, and customer satisfaction.
• A high-quality product or service is one that meets or exceeds customer expectations and delivers value.
• Ensuring quality involves implementing rigorous standards and procedures throughout the entire production or service delivery cycle.
• Quality control measures, such as inspections, testing, and quality assurance, aim to identify and rectify any defects or deficiencies.
• Quality management systems, such as ISO 9001, provide frameworks for organizations to maintain consistent levels of quality.